Verizon says, "No," to cell phone directory

Looks like someone's thinking about the customer experience at Verizon.

The New York Times reported today that Verizon will not release the names and numbers of their 40 million customers for use in the directory--even if a customer wants to participate.

Brenda Raney, a Verizon spokeswoman, told the New York Times that the company believed that it would be jeopardizing customers' privacy by participating in the list. Moreover, she said, customers would be charged for incoming calls, including those from unwanted callers. "Your wireless number," Raney said, "is as private as it gets."

Way to go, Verizon.

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