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Library of Resources

The following list contains downloads of presentations, whitepapers, eBooks, forms and other tools that may help you with your business and operations. The files in these downloads were created by David Harkins Group and are believed to be free of viruses or other malicious software. The files contained within are generally Acrobat PDF, Microsoft Word or Microsoft Excel files. However, we provide no warranty for any damages that my occur for use on your computer.

By downloading these files, you agree that you will not resell these or post these files or articles to your website. However, you are free to link back to these pages from your website.

Please note that some of these downloads are Dave Harkins' work created in other partnerships or organizations and the design templates have not been changed. Additionally, some of the content may now be dated, but can still be used as an idea starter for your specific needs.


Type Codes:
EB = eBook | FM = Form | MD = Model | PR = Presentation | WP = White Paper

Pres. Date:sort iconType:Title:Event:
12-12-2002PRImproving the bottom line: A case study in direct marketing list managementNational Center for Database Marketing (NCDM)
10-01-2002PRThe Secret to Effective Data StewardshipCustom Client Presentation
07-23-2002PRPiloting a CRM Initiative: Balancing People Process and TechnologyNational Center for Database Marketing (NCDM)
07-22-2002PRDeveloping a Continuity of Contact ProgramNational Center for Database Marketing (NCDM)
05-21-2002PRUpdating your skill-set for CRM: How to achieve personal successAmerican Marketing Association, Chicago Chapter