October, 2004

I spent part of last week in Atlanta on business and stayed at the Hampton Inn & Suites Galleria. While the hotel was comfortable, my comments have more to do with customer communication than comfort.

Hampton is part of the Hilton family and guests who are HHonors members, gain points for their stay. I've been a HHonors member for several years, but I've never connected like I did with this Hampton.